Terms of Purchase
Terms of Purchase
Effective Date: September 30, 2026
Introduction
Welcome to Ecofiina.
These Terms of Purchase set out the conditions that apply when customers place orders through ecofiina.com.
By submitting and completing an order on our Website, you confirm that you have reviewed and accepted these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these terms before completing your purchase.
1. Customer Requirements
By purchasing from Ecofiina, you confirm that:
• You have the legal capacity required to enter into a purchase agreement under the laws applicable to you;
• The information submitted during checkout is accurate, current, and complete;
• Products purchased through our Website will be used only for lawful purposes.
If you submit personal or delivery information for another individual, you confirm that you are authorized to provide that information.
Ecofiina may keep order records, transaction information, and customer communications when reasonably necessary for order administration, customer support, security, recordkeeping, and legal compliance.
2. Personal Data and Payment Processing
We take reasonable measures to protect customer information submitted during the purchasing process.
Personal information provided when placing an order is handled in accordance with our Privacy Policy.
Payments are processed through secure third-party payment providers and payment systems designed to protect transaction information.
By placing an order, you authorize the processing of necessary information for purposes including:
• Processing and confirming your purchase;
• Completing payment transactions;
• Preparing and arranging delivery;
• Providing order-related assistance;
• Maintaining appropriate transaction and business records.
For additional information about how personal information is collected and handled, please refer to our Privacy Policy.
3. Order Verification and Acceptance
An order submitted through our Website is subject to review and acceptance.
Ecofiina may review, restrict, or decline an order where reasonably necessary, including in circumstances involving:
• Suspected fraudulent or unauthorized transactions;
• Incorrect or clearly inaccurate pricing;
• Insufficient product availability;
• Payment authorization or verification problems;
• Unusual or suspicious purchasing activity.
We may request additional information before processing or shipping an order if verification is required.
If an order is cancelled after payment has already been successfully collected, the applicable refund will normally be returned to the original payment method.
4. Product Descriptions and Images
Ecofiina makes reasonable efforts to present product descriptions, photographs, colors, measurements, and specifications as accurately as possible.
However, minor differences may occur because of factors such as:
• Screen and device display settings;
• Lighting used during product photography;
• Normal manufacturing or production variations.
If a product you receive materially differs from the information shown on our Website, please contact our customer support team. Eligible issues will be handled in accordance with our Return & Refund Policy.
5. Prices, Promotions, and Corrections
We aim to keep product prices, promotional information, and other purchase details accurate.
Occasionally, errors may occur because of technical issues, system updates, or incorrect information.
If a material pricing error affects an order, Ecofiina may take appropriate action, including:
• Contacting you regarding the discrepancy;
• Cancelling the affected order;
• Issuing a full refund if payment has already been received.
Product prices, promotions, and availability may be changed or updated from time to time.
Such updates will generally not affect orders that have already been accepted, except where adjustment is required by applicable law.
6. Availability and Delivery Information
Product availability displayed on our Website reflects current information and may change without notice.
Although we make reasonable efforts to process and dispatch orders efficiently, delivery may be affected by circumstances outside our direct control, including:
• Changes in inventory availability;
• Shipping carrier operations;
• Severe weather or transportation disruption;
• Unexpected fulfillment or logistics delays.
If a purchased item becomes unavailable after an order has been submitted, Ecofiina may contact you to provide an appropriate solution, such as an alternative item, order adjustment, cancellation, or refund.
7. Order Information and Customer Responsibility
Customers are responsible for reviewing their order details before completing payment.
Please ensure that your:
• Product selection;
• Quantity;
• Shipping address;
• Contact information;
• Payment details
are correct before submitting the order.
If you discover an error after placing your order, please contact us as soon as possible at service@ecofiina.com.
We will make reasonable efforts to assist before the order enters processing or shipment preparation, but changes cannot always be guaranteed once fulfillment has started.
8. Cancellations, Returns, and Refunds
Cancellation requests are subject to the processing status of the order.
Once an order has entered fulfillment, packing, or shipment, cancellation may no longer be possible.
Returns and refunds are handled according to Ecofiina’s applicable Return & Refund Policy.
Customers should review that policy for information regarding return eligibility, return periods, refund processing, and related requirements.
9. Business Information
Brand Name:
Ecofiina
Company Name:
Nanyang Kangbeihui Trading Co., Ltd.
Business Address:
No. 243, Group 3, Xia Guandimiao Village, Chenpeng Community, Zhongjing Subdistrict, Wancheng District, Nanyang City, Henan Province
Customer Service Email:
service@ecofiina.com
Customer Service Phone:
0377-66229666
Ecofiina is operated by Nanyang Kangbeihui Trading Co., Ltd.