Shipping Policy
Shipping Policy
Last Updated: September 30, 2026
Order Handling Time
At Ecofiina, we carefully prepare each order to ensure products are processed and shipped properly.
Orders are typically prepared within 1–5 business days after payment has been successfully confirmed.
Orders are processed on regular business days only, excluding weekends and public holidays. Orders submitted outside business hours will begin processing on the next available business day.
During holidays, promotional events, or periods of high order volume, processing times may require additional time.
Delivery Estimates
After your order has been shipped, estimated delivery times are generally:
Standard Delivery:
Approximately 10–20 business days
Delivery times may vary depending on factors such as shipping destination, carrier handling, weather conditions, customs procedures, or other circumstances outside of our control.
Once your package has been shipped, tracking information will be provided so you can follow your order status.
Shipping Rates
Ecofiina currently provides shipping services within the United States.
Available shipping methods include:
Standard Shipping
Applicable for orders:
$0.00–$38.99
Shipping Fee:
$3.99
Free Shipping
Applicable for orders:
$39.00 or above
Shipping Fee:
Free
Express Shipping
Shipping Fee:
$7.99
The available shipping methods and final shipping charges will be displayed during checkout before completing payment.
Order Fulfillment Process
Orders are prepared according to product availability and fulfillment arrangements.
After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please ensure that the email address provided during checkout is correct so you can receive important order updates.
Tracking Your Order
Once your package has been dispatched, tracking details will be sent to the email address associated with your order.
Please allow some time for tracking information to become available after the carrier receives and scans the package.
If tracking information has not updated for an extended period, please contact our customer support team for assistance.
Delayed or Lost Shipments
If your order experiences an unusual delay, tracking information stops updating, or you believe your package may be missing, please contact us:
Email:
service@ecofiina.com
Please provide:
• Order number;
• Tracking number (if available);
• Relevant delivery details.
Our support team will review the shipment information and assist you with the next steps.
Shipping Address Updates
If you need to change your shipping address after placing an order, please contact us as soon as possible:
Email:
service@ecofiina.com
Address changes can only be considered before your order enters processing or shipment preparation.
Once an order has been shipped, we cannot guarantee that address modifications can be completed.
Shipping Destination
Ecofiina currently ships orders within the United States only.
If any delivery issue occurs due to incorrect or incomplete shipping information, our customer support team will contact you using the information provided with your order.
Business Information
Brand Name:
Ecofiina
Company Name:
Nanyang Kangbeihui Trading Co., Ltd.
Business Address:
No. 243, Group 3, Xia Guandimiao Village, Chenpeng Community, Zhongjing Subdistrict, Wancheng District, Nanyang City, Henan Province
Customer Service Email:
service@ecofiina.com
Customer Service Phone:
0377-66229666
Ecofiina is operated and managed by Nanyang Kangbeihui Trading Co., Ltd.