Return Policy
Return & Refund Policy
Last Updated: September 30, 2026
Return Eligibility
At Ecofiina, we want every customer to have a positive shopping experience.
Eligible products may be requested for return within 14 calendar days from the date of delivery.
Return requests submitted after this period may not be accepted unless otherwise required by applicable laws.
Conditions for Returns
To qualify for a return, items must meet the following requirements:
• The product must be unused and remain in its original condition;
• The item must include original packaging, accessories, and included materials;
• Proof of purchase must be provided.
Products that arrive damaged, defective, incorrect, or different from the description provided on our Website may be reviewed separately based on the specific situation.
Return Request Process
Before returning any item, please contact our customer support team:
Email:
service@ecofiina.com
Please include the following information:
• Order number;
• Product name or details of the item you wish to return;
• Reason for requesting the return;
• Photos or videos showing any damage, defects, or incorrect items if applicable.
Please wait for confirmation and return instructions from our support team before sending any package.
Return Address Information
Please do not send returned products to the company address unless specifically instructed by our customer service team.
After reviewing and approving your return request, we will provide the correct return address and further instructions.
The return location may be different from the business address listed below.
Return Shipping Responsibility
Returns Due to Customer Preference
For returns caused by personal reasons, including change of mind, incorrect purchase decisions, or product selection issues, customers are responsible for the applicable return shipping costs.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incorrect, or significantly different product, please contact:
Our team will review your request and provide an appropriate solution, which may include a replacement, refund, or other available resolution.
If the issue is confirmed to be caused by an error on our side, Ecofiina will handle the return solution without requiring additional return shipping costs from the customer.
Order Cancellation
Customers may request order cancellation as soon as possible after completing a purchase.
Cancellation requests can generally only be processed before the order enters fulfillment, packing, or shipping procedures.
Once an order has been shipped, it cannot be cancelled and must follow our return process.
To request cancellation, please contact:
Email:
service@ecofiina.com
If the cancellation is approved before processing begins, the refund will be issued back to the original payment method.
Refund Processing
After an approved return has been received and inspected, Ecofiina will send a confirmation regarding the refund status.
Approved refunds will be issued to the original payment method used during checkout.
Refunds are generally completed within:
5–10 business days after the returned item has been received and reviewed.
Please note that banks, credit card companies, and payment providers may require additional time before the refund appears in your account.
Refund Not Received
If your refund has not appeared after the expected processing period, please check:
- Your bank or payment account records;
- Your credit card statement or payment provider information;
- Your original payment method status.
If you still cannot locate your refund, please contact our support team with:
• Order number;
• Refund information;
• Relevant transaction details.
Our customer service team will assist you with further verification.
Shipping Information
Ecofiina currently ships within the United States.
Available shipping options:
Standard Shipping
Orders: $0.00–$38.99
Shipping Fee: $3.99
Free Shipping
Orders: $39.00 or above
Shipping Fee: Free
Express Shipping
Shipping Fee: $7.99
The final shipping cost will be displayed during checkout before payment is completed.
Business Information
Brand Name:
Ecofiina
Company Name:
Nanyang Kangbeihui Trading Co., Ltd.
Business Address:
No. 243, Group 3, Xia Guandimiao Village, Chenpeng Community, Zhongjing Subdistrict, Wancheng District, Nanyang City, Henan Province
Customer Service Email:
service@ecofiina.com
Customer Service Phone:
0377-66229666
Ecofiina is operated and managed by Nanyang Kangbeihui Trading Co., Ltd.