Privacy Policy

Last Updated: September 30, 2026

Overview

Thank you for visiting ecofiina.com (the “Website”).

This Privacy Policy describes how Ecofiina, operated by Nanyang Kangbeihui Trading Co., Ltd., collects, uses, stores, and protects your personal information when you browse our Website, place orders, communicate with our support team, or use our services.

We respect your privacy and are committed to protecting your personal information through responsible data practices and appropriate security measures.

Depending on the services we use and applicable legal requirements, your information may be processed or stored in different locations. We take reasonable steps to ensure that personal information remains protected during any necessary transfer or processing.

Information We Collect

The type of information we collect depends on how you interact with Ecofiina, including browsing our Website, purchasing products, contacting customer service, or participating in activities available through our services.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Complete a purchase or manage your order;
• Create or update account information;
• Subscribe to emails or promotional messages;
• Participate in surveys, offers, or customer programs;
• Purchase products for yourself or others; or
• Contact our customer support team.

The information collected may include:

• Name;
• Email address;
• Phone number;
• Shipping and billing address;
• Order information;
• Purchase history;
• Payment-related details; and
• Any information you choose to include in communications with us.

Payment transactions are handled through secure third-party payment providers. Ecofiina does not typically store complete payment card information unless required for specific services and allowed under applicable regulations.

If you provide information belonging to another person, you confirm that you have permission or a valid legal basis to share that information with us.

Information Collected Automatically

When you access or use our Website, certain information may be collected automatically through technologies such as cookies, pixels, analytics tools, and similar technologies.

This information may include:

• Device information;
• Browser type;
• IP address;
• Device identifiers;
• Website navigation activity;
• Pages visited;
• Time spent on the Website;
• Shopping cart activity;
• Referral sources; and
• Interaction with emails, advertisements, or promotional content.

We use this information to help us:

• Operate and maintain our Website;
• Improve website functionality and performance;
• Understand customer preferences and browsing behavior;
• Provide a smoother shopping experience;
• Protect against fraud and unauthorized activity;
• Improve marketing performance; and
• Maintain website security.

Information Received From Third Parties

To support our business operations, we may receive information from trusted third-party service providers, including:

• Payment processing providers;
• Shipping and fulfillment companies;
• E-commerce service providers;
• Analytics services;
• Advertising partners;
• Fraud prevention providers; and
• Customer service platforms.

Where permitted by applicable laws, we may combine information received from these providers with information collected directly from you.

How We Use Your Information

Ecofiina may use personal information for purposes including:

• Processing and completing your orders;
• Providing order confirmations and shipping updates;
• Managing payments and transaction records;
• Responding to customer inquiries;
• Handling returns, refunds, and order-related requests;
• Improving our products, services, and Website experience;
• Preventing fraudulent transactions and security issues;
• Meeting legal and regulatory obligations;
• Sending marketing communications where permitted;
• Evaluating advertising performance; and
• Providing relevant shopping experiences.

Data Storage and Retention

We keep personal information only for the period necessary to provide our services, complete transactions, meet legal obligations, resolve disputes, and maintain business records.

When personal information is no longer required, we take reasonable steps to securely remove or anonymize it where appropriate.

Your Privacy Choices and Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information, including:

• Requesting access to your personal information;
• Requesting corrections to inaccurate information;
• Requesting deletion of personal information where applicable;
• Managing your communication preferences; and
• Opting out of certain marketing messages.

To request assistance regarding your privacy rights, please contact us using the information below.

Cookies and Tracking Technologies

Ecofiina may use cookies and similar technologies to improve website functionality, remember preferences, analyze visitor activity, and support personalized experiences.

You may be able to control cookie settings through your browser preferences. Please note that disabling certain cookies may affect some Website features.

Security of Personal Information

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Contact Us

If you have questions about this Privacy Policy or how Ecofiina handles personal information, please contact us:

Brand Name:
Ecofiina

Company Name:
Nanyang Kangbeihui Trading Co., Ltd.

Business Address:
No. 243, Group 3, Xia Guandimiao Village, Chenpeng Community, Zhongjing Subdistrict, Wancheng District, Nanyang City, Henan Province

Email:
service@ecofiina.com

Phone:
0377-66229666

Ecofiina is operated and managed by Nanyang Kangbeihui Trading Co., Ltd.